I sent in my phone to you and I want to know if you have received it yet?

SellCell.com is a cellphone recycling price comparison site. We do not actually buy the phones ourselves so you would not have sent the phone to us. The way it works is that you go on to our site and search for your phone then our site compares the prices for that phone from all the different phone buyers so you get the best deal when selling your old cellphone. You choose which phone buyer you want to sell your cell to and then you click through from our site to the phone buyer site to place your order.

This means your order is not actually placed with us, but direct with the phone buyer and so if you want to know whether they have received your phone and check on the status of your order you will need to speak direct to the company you placed the order with.

When you placed your order with the phone buyer you should have received an email confirmation from them with their details and how to contact them. If you are unsure which Buyer you sent your device to log into My Account and you can review current and order history.

Alternatively go to our site at https://www.sellcell.com/help/ and scroll down the list of Buyers and you will see that there is a link to all the phone buyers we feature on our site. Please get in contact with the customer service department at the company you placed your order with and I'm sure they will be able to help you.