SellCell.com is a mobile phone recycling price comparison site. We do not actually buy the phones ourselves so you would not have sent the phone to us. The way it works is that you go on to our site and search for your phone then our site compares the prices for that phone from all the different phone buyers so you get the best deal when selling your old mobile.
You choose which phone buyer you want to sell your mobile to and then you click through from our site to the phone buyer site to place your order. This means your order is not actually placed with us but direct with the phone buyer and so if you have any query about your order you will need to speak direct to the company you placed the order with.
When you placed your order with the phone buyer you should have received an email confirmation from them with their details and how to contact them. Or go to our site at https://www.sellcell.com/help/ and scroll down and you will see that there is a link to all the phone buyers we feature on our site. Please get in contact with the customer service department at the company you placed your order with and I'm sure they will be able to help you.